Mall Management System Kenya

Mall Management System in Kenya Powered by Property Admin (PMS)

Streamline rent billing, POS sales percentage commissions, utilities (power/water), service charges, maintenance, parking, kiosks and advertising spaces—all from one dashboard. Go paperless, stay compliant, and get real-time financial visibility.

Call to Action:
Book a Demo | Request a Quote

Why Malls Need a Dedicated Management System

Managing a modern mall or shopping centre isn’t just about collecting rent. You’re balancing dozens (or hundreds) of tenants, short-term kiosks, pop-up stands, utilities, marketing screens, parking, and maintenance teams—while investors expect accurate, timely reports. Manual spreadsheets and disjointed tools lead to:

• Late or missed invoicing for rent, CAM, utilities, and adverts

• Complex POS % calculations and disputes over reported sales

• Scattered communication between finance, facilities, security & marketing teams

• Poor visibility into occupancy, arrears, revenue breakdowns and OPEX trends

• Compliance risks (leases, renewals, SLAs, safety inspections)

• Slow decision-making due to delayed reports

Property Admin solves these pain points with a single source of truth—built for Kenyan malls and adaptable globally.

Core Modules & Features

Tenant & Lease Management
Digital onboarding, KYC docs, automated lease renewals & reminders, attachments, and e-signatures.

Rent & Service Charge Billing
Fixed rent, tiered rates, CAM/common area charges, promotional discounts—auto-invoiced monthly/quarterly.

POS Sales % Commission
Import POS sales or integrate via API to auto-calc rent/commission percentages, detect anomalies & generate statements.

Utilities & Metering
Record meter readings, IoT imports, shared utility splits, and per-shop billing with transparent calculations.

Parking & Ticketing
Manage parking slots, digital tickets, season passes, integration with barriers & LPR (optional).

Kiosks & Pop-up Stalls
Short-term contracts, daily/weekly rates, quick invoicing and instant receipts.

Maintenance & Work Orders
Log issues, assign tasks, track SLAs, inventory of spares, and vendor performance analytics.

Advertising & Media Spaces
Billboards, screens, lift adverts—rate cards, schedules and billing in one place.

Accounting & Ledgers
Auto-posting to ledgers, receipts, credit notes, journal entries, export to QuickBooks/Xero or custom CSV.

Payments & Reconciliation
M-Pesa PayBill/Till, bank import reconciliation, PayPal/Card; bulk SMS/email receipts and reminders.

Dashboards & KPIs
Occupancy %, arrears aging, revenue by category, footfall vs sales (if integrated), expense tracking.

Multi-Mall / Multi-Branch
Operate several malls, buildings or retail parks—each with its own data, consolidated or separate reporting.

Integrations & Extensibility

Property Admin is API-first. We connect to the tools you already use:

• M-Pesa (STK Push, PayBill, Till) & Mobile Money statements

• Bank feeds (CSV/Excel), PayPal & card gateways

• POS systems: Vend, Lightspeed, Square, custom POS via REST

• IoT meters & BMS for energy/water consumption

• Access control & parking barriers (Yale, HID, ZKTeco…)

• Accounting tools (QuickBooks, Xero) & BI dashboards (Power BI)

How It Works (Typical Onboarding Flow)

1. Discovery & Data Audit: We review your leases, tenant data, rate cards, utilities and processes.

2. Configuration: Set up properties, units, meters, charge rules, POS % formulas, user roles & permissions.

3. Migration: Import tenants, balances, historical invoices/receipts. We provide CSV templates or API scripts.

4. Integration Setup: Connect M-Pesa/banks, POS, IoT meters as required.

5. Training & Go-Live: Staff onboarding (finance, maintenance, leasing, marketing). Soft launch, then full go-live.

6. Support & Iteration: Local support, feature tweaks, and periodic upgrades as your mall evolves.

Key Benefits for Mall Owners & Managers

• 100% visibility into arrears, revenue streams & occupancy

• Faster, accurate billing & automated reminders

• Eliminate spreadsheet chaos—centralized, audited data

• POS-linked billing reduces disputes & leakage

• Better tenant relationships through transparent portals

• Data-driven decisions with live dashboards & exports

• Lower operational costs via automation & integrations

• Scalable architecture—add more malls or features anytime

Pricing & Packages

Every mall is unique—number of tenants, POS setup, metering complexity, integrations, and support needs vary. We offer:

• Starter: Small malls / single building, core modules, monthly subscription.

• Growth: Multi-property, POS % billing, utilities, maintenance workflows.

• Enterprise: Large portfolios, custom integrations, dedicated support & SLAs.

Let’s discuss your requirements for an exact quote.

CTA: Get a Tailored Quote →

Ready to See It in Action?

Book a live demo or request a sandbox account. Our team will walk you through tenant onboarding, billing automation, POS % workflows, and reporting—all in under 30 minutes.

• Book a Demo: https://pms.co.ke/contact

• Email: hello@pms.co.ke

• Call: +254 725 345 345

Frequently Asked Questions

What is a Mall Management System?
It is centralized software that automates tenant management, billing (rent, service charges, utilities), POS % calculations, maintenance, and reporting for malls.

Can Property Admin bill tenants based on POS sales percentage?
Yes. Import sales spreadsheets or connect to POS APIs to auto-calculate rent or commissions based on configured percentages.

Does it support M-Pesa and online payments?
Yes. We integrate M-Pesa PayBill/Till, STK Push, bank imports, PayPal, and card gateways.

Can I manage multiple malls/buildings?
Absolutely. Create separate properties, units, and reports while keeping everything under one account.

How long does implementation take?
Typically 3–10 days—depending on data migration and integration complexity.

Is training included?
Yes. We offer virtual or on-site training for your team.

Can tenants view invoices and pay online?
Yes. Tenant portal access allows them to view statements, download invoices, and pay online.